The User Home Page
June 27, 2012
This page shows you everything about your payment account with the given
merchant. The status of the account is displayed just below the logos and
menu bar at the top of the window. This status includes one or two links,
one to deactivate the account and the other, visible only to
administrators, to delete it. Deleting the account is only an option
for administrators and is limited to accounts that have no payment history.
If you or the administrator deactivates your account, you, the user, will be
prevented from logging into the account and making any changes.
Administrators can, however, still have access and can re-enable it if they
Your address, phone, email address, login name are displayed below
the menu bar in the left hand column. In the center top of the page, your
account number (Account #) with your merchant (West Haven SSD) is displayed. If you have multiple merchant accounts associated with
your login, then you will see your account number in a pulldown selector
that enables you to select which account you wish to view or make payments
on. To add a new account to your login use the Manage Accounts link
in the Menu Bar.
The body of the page is used to show payment information. At the
top, the table of Scheduled Payments is shown. This is where the Make a Payment button is located. This
button is used to make or schedule a payment or auto-payment to this
merchant. The merchant configuration determines if electronic checks
(eChecks or ACH) and/or credit card payments are accepted.
Depending on the merchant configuration the next section below the
scheduled payments will display your current billing, or account balance, or
paystub information. If your bills are displayed you will have the option
to view an electronic copy of your current or prior bills. If either the
bill or simply the account balance is displayed, you will have the option to
pay your bill with a one-time payment or to schedule an recurring
auto-payment of your bill. If your paystubs are listed, you will have the
option to view your current or prior paystubs.
Next is the Payment History table. This shows a list of recent
payments made by processing date. Payment details include, the Payment ID,
Processing Date, Amount, Fee (if any), Category, Account, Return Code, and
Account column shows the last four digits of the bank checking or savings
account or credit card number preceeded by a letter:
- C - Personal Checking Account
- S - Personal Savings Account
- B - Business Checking Account
- V - Visa Card
- M - Mastercard
- D - Discover Card
- A - American Express Card
The last table shown is the Skipped Payments table which shows the
payments that were not processed. The typical reason a payment is skipped
is that no bill was imported into the system before the payment was
processed or a duplicate payment was attempted.